Can I return a product and get an exchange or refund?

If your product is unopened and still in the original packaging you can send it back to us for a full refund or exchange. Here are all the details on how to send something back.

Unfortunately, if you’ve opened the packaging, the product is yours. We’re all about sharing and caring but no one wants a used dilator.

Make sure you’re ordering something that is right for you by reading the product information in the shop carefully. You can also ask your health care provider to help you choose something that is right for your body. In fact, we’d love it if you did!

If you need any more help or information before you make a purchase, get in touch.